SHIPPING POLICIES

  • EVPartSmart accepts no responsibility or liability for any battery shipped by a registered seller, or returned by a registered buyer.
  • All sellers registered on EVPartSmart are solely responsible for shipping of, and any liability associated with the shipping of, batteries the seller has listed for sale on the EVPartSmart website. If returned, all buyers registered on EVPartSmart are solely responsible for shipping of, and any liability associated with the shipment of all batteries.
  • All sellers must arrange shipping through approved carriers only as used EV batteries are subject to applicable federal and provincial transportation regulations, including the Transportation of Dangerous Goods (TDG) Regulations.
  • Only shipments originating and terminating within Canada are permitted.
  • The buyer is responsible for paying shipping costs as quoted in the check-out process.
  • The seller is responsible for: safely packaging and labelling; completing any/all required Transport Canda paperwork; selecting a competent, approved, delivery agency/method; and making the battery available for pickup.
  • When listing of batteries on this website sellers must provide the required information that is relevant to shipping. All sellers must accurately identify battery chemistry; battery type (pack, module, cell); approximate weight and dimensions; any known damage as defined on the Damage Defined page.
  • Sellers must not ship burning batteries, leaking batteries, critically damaged batteries, batteries that have been involved in thermal events.
  • Damaged or defective batteries may require specialized handling and may only be transported by approved carriers. Sellers are responsible for ensuring any specialized handling requirements are met.

RETURN POLICY

  • All sales are final except as expressly stated in this policy.
  • Buyers have 5 business days after delivery to inspect the battery and report issues.
  • After the inspection period expires, the battery will be deemed accepted by the buyer.
  • Returns or refunds will not be provided because the buyer changes their mind, the buyer no longer needs the battery, the buyer ordered the wrong battery, the buyer failed to verify compatibility, or the buyer found a lower price elsewhere.
  • A buyer may only request a refund if the battery received materially differs from the information provided in the listing. Examples include:
  • Different battery model
  • Different chemistry
  • Significant undisclosed physical damage
  • Capacity or State of Health substantially below the seller’s stated value
  • Missing major components specifically included in the listing.
  • If a battery is advertised as functional and arrives non-functional, the buyer may submit a DOA claim. The buyer must provide photographs, diagnostic reports, and a description of testing performed. In other words, evidence of the non-functionality.
  • All return claims must be filed within 5 business days of delivery.
  • Batteries may not be shipped back without written authorization (from EVPartSmart via the return claim form submitted).
  • Unauthorized returns may be refused by the seller at the seller’s discretion.
  • Because EV batteries are regulated dangerous goods, all return shipments must comply with applicable Transportation of Dangerous Goods (TDG) requirements. When returning a battery, this responsibility rests with the buyer who is returning the battery.
  • If a return claim is approved, the seller may issue a full refund, issue a partial refund, arrange for the return of the battery on behalf of the buyer, or facilitate the replacement of the battery.
  • If it is found by EVPartSmart review, that the seller materially misrepresented the battery, the seller will be responsible for return shipping costs.
  • If the return claim is not approved (it is determined the battery was not materially misrepresented) but the seller agrees to “take the battery back anyway” the buyer shall be responsible for the shipping costs.
  • Any battery listed on EVPartSmart where the Known Damage Status is identified as “For Parts, Non-Functional” is not eligible for a refund or return.

 

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