Frequently Asked Questions

What is EVPartSmart?
EVPartSmart is a marketplace that connects buyers and sellers of EV and PHEV batteries. EVPartSmart is not the seller of the batteries.

Does EVPartSmart sell parts directly?
No. Transactions occur directly between independent buyers and sellers.

Who can use EVPartSmart?
Users must be legally able to enter contracts which means any user (buyer or seller) must be the age of majority in the province in which they live:
Age 19: British Columbia, New Brunswick, Newfoundland and Labrador, Nova Scotia, Northwest Territories, Nunavut, and Yukon.
Age 18: Alberta, Manitoba, Ontario, Prince Edward Island, Quebec, and Saskatchewan.

Where can I find the Terms & Conditions?
You can find that information on our Terms of Use and Conditions page.

Can I use EVPartSmart data for my own pricing database or marketplace?
No. The Terms of Use and Conditions prohibit many forms of bulk collection and reuse of information on all pages of the EVPARTSMART.CA and EVPARTSMART.STORE websites.

Can I list my batteries for free?
Yes. Our website is free for you to create your store and add products. If one of your products sells, we will take a 10% commission.

What happens with the commission?
As we are a not-for-profit society, the commissions go into a fund which is used to manage (pay for costs associated with hosting, updating, etc.), market and promote the website to both sellers and buyers across Canada.

When can I start selling?
Today. Complete your vendor profile to create your store. You’ll be automatically added to our website once your profile is complete. The next question provides a link to the Vendor Guide. When you create your store, you will be agreeing to our Terms of Use and Conditions and our Privacy Policy.

Is there a Vendors guide?
Yes. A step-by-step guide on how to register, create a store, and add products, is sent to each new seller by email upon registration.

How do I list my batteries for sale on your website?
Create your account, verify your email, create a password, then start adding the batteries (products) you want to sell.

Who sets the prices?
All pricing is set by the sellers.

Can I sell refurbished or remanufactured batteries?
Yes, however the listing must clearly specific this so that purchasers are aware. The Vendors Guide will show you where to add the word “refurbished” or “remanufactured” and how to add the attribute to the listing.

Can I sell entire vehicles?
No. The Terms of Use and Conditions specifically exclude complete motor vehicles from the definition of “Parts.”

When do I get the testing equipment?
When you complete the set-up of your store, EVPartSmart will receive a notification. A BatteryIQ Tester will be shipped to the address you connect to your account. For this reason, please make sure it is complete and accurate. All batteries listed for sale on the EVPartSmart website must be tested using this equipment to ensure reliability and consistency for buyers.

Can I use other testing equipment?
No. For batteries listed for sale on this website must be tested using the BatteryIQ tester and the test results must be uploaded.

Is it a requirement to upload test results in my product listing?
Yes. Many buyers make decisions related to second life uses based on the SOH (State of Health) or other aspects of the battery that are important to them. Providing accurate, consistent battery information is key to a smooth transaction and helps to ensure little to no returns (and disputes over shipping costs).

Why is it a requirement to use the BatteryIQ tester?
Using the same tester for all products listed ensures a fair and accurate marketplace for buyers. Trust is a big part of the purchase decision and having consistent testing across all products is key to building this trust.

Who pays the Taxes?
The seller collects the applicable taxes from the purchaser, and remits the tax collected to Revenue Canada.

How do I know if a battery will fit my vehicle?
EVPartSmart offers the VIN and the VIN decode feature to support battery matching. All buyers are responsible for checking their own requirements and/or specifications carefully to ensure a fit, prior to a purchase.

Does EVPartSmart verify seller listings?
Listings are reviewed by EVPartSmart to ensure the required information is complete. EVPartSmart does not verify that information is correct or verify it. All sellers are responsible for ensuring the information they provide is accurate. EVPartSmart will remove any seller who is found to be in violation of these rules.

Are the batteries new or used?
The batteries sold in this marketplace should be considered “used” unless a seller identifies otherwise in the Description section. If a battery is refurbished or remanufactured, it will be noted in the Specifications section.

Is there a warranty?
No. Buyers have 5 business days to review and confirm that the purchased item(s) align with the listing details. Sellers must accurately represent their inventory to avoid potential returns. Any seller generating more than 3 disputes will have their store permanently removed from the website. Please review the Shipping & Return Policy link noted below.

What is your return policy?
Our Shipping & Return Policy is posted here.

Are batteries tested before sale?
Yes. They are tested using our standardized BatteryIQ test equipment. The test results are posted along with the photos in the product listing.

Does EVPartSmart provide any warranty on the batteries?
No. EVPartSmart is not the seller, it is the operator of the marketplace. If a seller offers a warranty on a battery, it will be noted in the Description section of the product listing.

What is State of Health (SOH)?
The State of Health test provided by the BatteryIQ test equipment, shows the remaining capacity of the battery compared to its original capacity when it was new. It is typically a percentage, with a higher SOH meaning better battery health. The SOH test helps the buyer to gauge the overall battery health.

Do you have a shipping and return policy?
Yes. It can be found here.

What happens if a seller fails to ship a battery?
Although EVPartSmart cannot guarantee completion of transactions, we will contact a seller on your behalf to confirm the details of a shipment. Use our Contact Us page to let us know what happened.

What happens if a battery is damaged during shipping?
Need an answer related to the return/refund policy.

Are there any specific requirements related to shipping electric vehicle batteries?
Yes. Transporting electric vehicle batteries in Canada requires strict compliance with the Transport Canada Transportation of Dangerous Goods (TDG) Regulations. They are classified as Class 9 miscellaneous dangerous goods due to fire and chemical risks. All sellers are expected to be familiar with and follow the Transport Canada regulations when shipping electric vehicle batteries.

Who pays the shipping cost?
Buyers pay the shipping cost. It will be calculated in the shopping chart to check-out process.

As a seller, do I have to be worried about shipping liability?
Yes. All sellers who are shipping EV batteries must have and maintain knowledge of the Transportation of Dangerous Goods Act, 1992. It is your responsibility to ensure that all batteries are shipped responsibly, that all forms/documentation is complete when required, and shipping containers are marked accordingly to meet the requirements of the Act.

What are the shipping timelines?
Each product listing has a tab (Specifications | Description | Shipping) where the shipping details for that particular product are outlined.

Do you have a shipping guide?
No, but depending on what information you need, CalltoRecycle Canada has a very useful shipping guide posted on their website.

What payment types do you accept?
EVPartSmart currently accepts the following payment types: